Strict instructions have been issued to resolve technical issues in Samsung tablets given to meritorious students. NF Infratech Ltd will handle the resolution.
Dr. Jyoti Bala Vyas, Financial Advisor of Secondary Education, has issued strict instructions in this regard. She stated that complaints registered by students must be resolved on a priority basis.
The department has directed officials to contact representatives of NF Infratech Ltd. to resolve the issues. The process of de-enrolling the MDM present in the tablets will be completed through the technical team.
Necessary guidelines are being issued to the concerned schools and students for the smooth execution of this process. The department aims to provide relief to all affected students within the stipulated period.
The instructions clarify that if complaints remain pending even after the prescribed process, the responsibility will be fixed at the concerned level. The department is closely reviewing the entire process.
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